Warranty Policy

Effective Date: 22 July 2025

Website: https://campworldbloemfontein.co.za


1. Introduction

Campworld Bloemfontein stands behind the quality of the products we sell. This Warranty Policy outlines your rights regarding defective or faulty products under South African law and our in-house warranty guidelines.

All warranties are in line with the Consumer Protection Act (CPA), 2008, ensuring fair practice, reasonable quality, and the right to return, replace, or repair.


2. Warranty Coverage

We offer a standard 6-month warranty on all new products sold, unless otherwise specified. Some products may come with manufacturer warranties exceeding 6 months.

 Warranty covers:

  • Manufacturing defects
  • Workmanship faults
  • Material defects


3. What Is Not Covered

This warranty does not cover the following:

  • Damage due to misuse, abuse, accidents, or neglect
  • Wear and tear from normal use
  • Modification, tampering, or repair by unauthorized persons
  • Cosmetic damages (scratches, dents, discoloration)
  • Damage due to water or environmental exposure (unless specified as weatherproof)
  • Batteries, fuses, or consumable parts unless specified


4. Proof of Purchase

Warranty claims must include:

  • Original proof of purchase (invoice or receipt)
  • Clear description of the defect
  • Photos or video, if possible, to help assess the issue


5. Claim Process

To make a warranty claim, follow these steps:

1. Email us at shop@campworldbloemfontein.co.za or call +27 68 200 9416.

2. Provide order number, contact info, and description of the issue.

3. If the product must be returned, we will arrange a collection or instruct you on the return process.

4. Our team will inspect the item and determine eligibility for repair, replacement, or refund.


6. Repair, Replace or Refund

In line with the CPA, if a product fails within the warranty period due to a defect:

We will offer to repair, replace, or refund the item.

If a repair or replacement is not feasible, you may opt for a refund.

If a repair fails again within 3 months, you have the right to request a refund or replacement.


7. Warranty for Repaired Items

Repaired items carry a 3-month warranty from the date of repair, applicable only to the fixed fault or replaced part.


8. Third-Party Warranties

Products with manufacturer or supplier warranties will be subject to their terms and may require you to contact the manufacturer directly. We will assist with facilitating the process where possible.


9. Shipping for Warranty Returns

If the defect is confirmed, Campworld Bloemfontein will cover return shipping.

If the product is found not to be defective or warranty-eligible, the customer will bear return costs.


10. Legal Rights

This warranty policy does not limit or replace your legal rights under the Consumer Protection Act, 2008. You are entitled to goods that are:

Of good quality and free from defects

Fit for the purpose they were sold

Durable and usable for a reasonable period of time


11. Contact Us

For all warranty queries, contact:

Business Name: Campworld Bloemfontein

Address: 36 Krause Street, Oranjesig, Bloemfontein 9301, South Africa.

Email: shop@campworldbloemfontein.co.za

Phone: +27 68 200 9416

Business Hours: 7 AM - 5 PM (Monday-Friday) & Saturday 8 AM - 12 PM (GMT+02:00) South Africa Standard Time (Johannesburg).