Privacy policy

Effective Date: 22 July 2025

Campworld Bloemfontein (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website https://campworldbloemfontein.co.za or purchase products from us.

This policy complies fully with South African data protection laws, particularly the Protection of Personal Information Act (POPIA), as well as other relevant legislation governing electronic transactions and consumer protection.


1. Legal Framework and Compliance

Campworld Bloemfontein complies with the following South African laws regarding privacy and online commerce:

Protection of Personal Information Act, 2013 (POPIA):

POPIA regulates how personal information must be collected, processed, stored, and shared. It ensures that organizations protect personal data and respect individuals' rights regarding their data. Under POPIA, we commit to lawful, fair, and transparent processing of your personal information.

Electronic Communications and Transactions Act, 2002 (ECTA):

ECTA governs the legality of electronic communications and transactions. This act helps regulate online contracts, data messages, and electronic signatures, ensuring your online orders and data transfers are secure and legitimate.

Consumer Protection Act, 2008 (CPA):

CPA includes provisions related to fair marketing, consumer rights, and product information, reinforcing your right to privacy and transparent data practices in consumer transactions.


2. Information We Collect

We collect personal and non-personal information needed to provide and improve our services:

Personal Identifiable Information (PII):

  • Full name
  • Email address
  • Phone number
  • Postal and physical delivery address

Order Details:

  • Products ordered
  • Payment method and transaction details (processed securely through third parties)

Account Credentials:

Username and password if you create an account on our site

Technical and Usage Data:

  • IP address
  • Browser type and version
  • Device information (type, operating system)
  • Date and time of visit
  • Pages visited and browsing behavior

Communications:

Emails, phone calls, chat messages, and customer support inquiries

Cookies and Similar Technologies:

Data collected automatically to improve site functionality and analyze usage patterns (see Section 5)


3. How We Collect Information

We collect your information in the following ways:

Directly from you:

When you place an order, register an account, subscribe to newsletters, or communicate with us via email or phone.

Automatically via technology:

Through cookies, web beacons, and other tracking technologies during your visit to our website.

From third parties:

Such as payment gateways, delivery service providers, and analytics services, strictly for fulfilling your orders and improving service.


4. Purpose of Processing Your Information

We use your data to:

  • Process your orders and arrange delivery
  • Verify and confirm your payment information
  • Communicate order updates, promotions, and service information
  • Improve website usability, functionality, and customer experience
  • Conduct market research and personalize marketing communications (only with your consent)
  • Prevent fraud, security breaches, and unauthorized use
  • Comply with legal obligations and respond to lawful requests by authorities


5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain session information (such as keeping you logged in)
  • Remember preferences and settings for your convenience
  • Analyze website traffic and user behavior to improve site performance
  • Serve personalized advertisements and marketing materials (only if you have consented)

You have the right to manage or disable cookies in your browser settings. Please note disabling certain cookies may reduce functionality on our site.


6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your data may be shared with:

Service Providers:

  • Payment processors who handle secure transactions
  • Delivery companies to fulfill shipping of your orders
  • IT service providers who maintain and secure our systems
  • Marketing agencies only with your prior consent

Legal and Regulatory Authorities:

If required by law or in response to valid legal processes (court orders, subpoenas)

All third parties must comply with strict confidentiality and security requirements to protect your information.


7. Data Security and Protection

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive information in transit and at rest
  • Secure server environments with firewall and intrusion detection
  • Role-based access controls and regular staff training on privacy practices
  • Routine audits and updates to maintain security compliance

Despite these efforts, no internet or electronic transmission is 100% secure. We encourage you to use strong passwords and take care when sharing personal information.


8. Your Rights Under POPIA

As a South African data subject, you have the following rights:

Access: Request a copy of your personal information we hold.

Correction: Ask for inaccurate or incomplete information to be updated.

Deletion: Request removal of your data when it is no longer necessary or if you withdraw consent.

Objection: Object to processing of your personal data for certain purposes.

Restriction: Request limitation of data processing under certain circumstances.

Data Portability: Request your data in a portable format to transfer to another provider.

Withdraw Consent: Withdraw any consent you have provided for data processing.

To exercise any of these rights, contact us using the details in Section 13.


9. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected (e.g., order processing and customer service)
  • Comply with legal, tax, and accounting requirements
  • Enforce agreements and resolve disputes

Once the data is no longer required, we securely delete or anonymize it.


10. International Data Transfers

We do not transfer your personal data outside the borders of South Africa. All processing and storage occur within South African jurisdiction to maintain compliance with local laws.


11. Children’s Privacy

Our services and website are not directed at children under 18 years old. We do not knowingly collect personal information from minors. If we discover such data has been collected inadvertently, we will take immediate steps to delete it.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, regulations, or our business practices. All updates will be posted on this page with a revised effective date. We recommend reviewing this policy regularly.


13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Business Name: Campworld Bloemfontein

Email: shop@campworldbloemfontein.co.za

Phone: + 27 72 101 8612

Address: 36 Krause Street, Oranjesig, Bloemfontein, 9301, South Africa

You also have the right to lodge a complaint with the South African Information Regulator:

Website: https://www.justice.gov.za/inforeg/


14. Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection and use of your personal information as described.

Thank you for trusting Campworld Bloemfontein with your privacy and personal data.